Refund Policy

Thank you for choosing to engage with Elastik Episode Lda via our website. We want to inform you that, as a standard practice, we do not provide refunds for any services or products purchased through our platform. Once a transaction is completed, it is considered final.

1. Customer Accountability

Customers are encouraged to exercise diligence and responsibility when purchasing on our platform. We advise thoroughly reviewing all relevant information and specifications about the desired services or products before finalising any transaction.

2. Consideration for Refund Requests

In exceptional cases, we may consider refund requests under specific circumstances, which may include:

• Erroneous Payments: Payments made accidentally or duplicated in error.
• Incorrect Payment Amount: Charges that are inaccurate due to technical or clerical errors on our end.
• Payment Using Incorrect Details: Evidence of payment made with incorrect payment information, leading to a failed transaction.
• Non-Delivery of Service or Product: Instances where purchased services or products are not delivered as promised due to reasons within our control.

3. Submitting a Refund Request

If your situation aligns with one of the exceptional circumstances mentioned above, you may request a refund by contacting our customer support team at elastikepisodelda@outlook.com. When submitting your request, please include the following details:

• Full Name
• Email Address Used for the Purchase
• Transaction Date
• Transaction ID or Receipt
• Detailed Explanation of the Issue

4. Review and Decision

Upon receipt of your refund request, our team will carefully evaluate the provided information. We endeavour to respond to all refund requests within 7 business days. Our decision regarding the refund request will be based on the merit of the circumstances presented and our policies.

5. Contact Information

For any inquiries or further clarification regarding our Refund Policy, please feel free to contact our customer support team at elastikepisodelda@outlook.com.

Please note that our Refund Policy is subject to change without prior notice. We advise you to review this policy for any updates periodically. We appreciate your support and trust in Elastik Episode Lda!